Core Courses: 36 Hours Required For Certification Ethics/Problem Solving MC01 4 hr This program teaches participants the basics of ethical decision making in the health care workplace. Various models will be presented and simulated problems will be explored. Introduction To The Personal Computer MC02 8 hr This program teaches participants the fundamentals and purpose of the personal computer. Extensive hands-on practice combined with a picture format provide the basis for a comprehensive understanding of the personal computer and its impact and significance in the workplace. *Introduction To Healthcare MC03 4 hr This course is designed to give an overview of the healthcare industry including reimbursement, regulations, and the healthcare environment. Personal Communication Skills: Listening MC04A 4 hr This course develops active listening skills for use in basic communications/selling. Personal Communication Skills: Writing MC04B 4 hr This course develops written skills for the use in basic communications/selling. Professional Communication Skills: Oral MC05A 4 hr This course is designed to teach professionals effective speaking in a variety of situations and the research required to make an informative speech. Professional Communication Skills: Presentation MC05B 4 hr This course is designed to teach professionals how to develop and make effective presentations, including how to chair a meeting. Budgeting & Accounting For Non-Financial Managers MC06 4 hr This course provides health care professional with an understanding of the financial terms used health care to assist them in more effectively communicating with the finance department; and to provide an understanding of financing methods that will assist in performing cash flow analysis. Total Quality Management (TQM) MC07 8 hr This program teaches participants the basics of the TQM philosophy in the health care environment. Various examples of the tools and techniques will be presented for class involvement. Competency Assessment MC08 8 hr This course is designed to provide the latest techniques for meeting JCAHO's requirements specific to competency assessment. An integrated process simplifies and improves the objectivity of performance appraisals while providing data for improving the quality of services. This is one of the areas JCAHO has targeted in their agenda for change in order to stimulate continuous improvement in an organization's performance of key functions. Leadership MC09 4 hr A participative lecture to assist supervisors, coordinators, and managers to identify appropriate behaviors of leadership to enhance the impact and productivity of their departments. Management 101 MC10 4 hr This course is designed to provide managers with additional skills and techniques in leadership, perception, team building, attitude, goals/objectives, brainstorming, ethics and problem solving, conflict resolution and delegation. Team Building MC11 8 hr This course is designed to define the dynamics and components of the team building process. This is accomplished via various participative activities, exercises, and lecture. HR Principles MC12 4 hr This course is designed to provide the participants with an overview of various issues encountered and handled by the Human Resources Department. This is accomplished via participative activities, exercises, and lecture. Diversity Training MC13 8 hr This program is designed to provide the basics of diversity training, diversity skill development, and coaching, why it is presented and how. Preventing Sexual Harassment In The Workplace MC14 4 hr This program is designed to provide basic training, for management personnel, on how to prevent sexual harassment in the workplace. Recruiting, Interviewing, And Selecting Employees MC15 4 hr This course is designed to provide the participants with an overview of how to recruit, interview, and select the proper candidate for a position. Interviewing Skills WC15B 4 hr This course is designed to provide the participants with the do’s and don’ts in conducting an interview of a potential new employee, including legal aspects of interviewing. Stress Management MC16 4 hr This course is designed to provide the student with a basic understanding of stress management and ways to deal with stress. Time Management MC17 4 hr This course develops time management skills for use in basic working environments. Managing Multiple Projects And Balancing Priorities MC18 4 hr This program will teach participants how to take control of multiple tasks and projects, handle difficult situations, and manage time limits and constraints. Management Skills: The Power To Influence MC19 4 hr This program will teach participants the skills needed to achieve goals and objectives using the power of influence. The course will address issues such, inspiring cooperation and overcoming resistance. Customer Service MC20 4 hr This program will teach the participants the basic Customer Services Skills for Telephone Operators and Contact Center Agents. Webcast Course: Telephone/Voice Mail Etiquette WC21 2 hr This program will teach the participants proper telephone etiquette including dealing with upset callers. Telephone/Voice Mail Etiquette MC21 4 hr This program will teach the participants proper telephone etiquette including dealing with upset callers. Workplace Violence MC22 8 hr This course will provide a rationale on the importance of addressing the risks of workplace violence and how to prevent it. *Required Course To Receive PAT Certification *Not Applicable Towards TABI Certification   Specialty Courses: 64 Hours Required For Certification Managing The Telecommunication Department MS01 4 hr This course is designed to provide participants with an overview of management functions that may be required of the Telecommunications Management Team. Strategic Planning MS02 8 hr This course will provide a rationale on the importance of having a plan. Both for the telecommunications function and the hospital bottom line. A strategic plan outline will be presented that will enable participants to develop a three to five year telecommunications plan. Data Communications MS03 8 hr This course is designed to familiarize the participant with data terminology, transmission methods, networking, network access services and new health care technology applications; provide comprehensive, cost effective techniques for integrating voice and data communications systems and distribution of these systems to the end use. Inside Plant Facilities MS04 8 hr This course is designed to provide the participant with basic advanced knowledge for